Make Your Customers Beg for More! Are you having difficulty building customer loyalty? Do you focus too much on bringing in new customers when you can't even keep the existing ones? The more services you provide a customer, the more reasons
Customer Loyalty Audio Program by Dr. Tony Alesssandra
Make Your Customers Beg for More!
Are you having difficulty building customer loyalty? Do you focus too much on bringing in new customers when you can't even keep the existing ones?
The more services you provide a customer, the more reasons they'll have to give you repeat business. Cross-selling is often looked at as pushing more products at the customer. In fact, cross-selling entails building lifetime relationships, problem solving, and even having your customers selling for you! Most importantly, it's an extremely effective way to increase your bottom line.
In this information-packed, one-hour MP3, I, Dr. Tony Alessandra, provide you with revenue-enhancing methods that will build lifelong customers through a creative mix of understanding the customer's needs, building product knowledge, and cultivating communication and trust.
Topics covered include:
• Increasing customer satisfaction • Focusing on customer needs, one at a time • Developing product knowledge and mastery • Communicating effectively with the customer • Establishing trust between you and the customer • Turning customers into "Apostles" • You can easily download this MP3 to your computer and onto an iPod, mp3 player or cd and listen to it during your morning commute or at the gym. In it, I provide you with innovative strategies to keep customers coming back to your business, as well as tactics to build your own cross-selling process. This MP3 will make you many times more than its low price, and it will cause you to think differently about what you say to your existing customers!
Dr. Tony Alessandra has a street-wise, college-smart perspective on business, having realized success as a former graduate professor of marketing, Internet entrepreneur, business author and keynote speaker. He earned his PhD in 1976, in Marketing, from Georgia State University.
Besides being president of Assessment Business Center, a company that offers online 360º assessments; Dr. Tony Alessandra is chairman of Brain X.com a company that created the first Online Learning Mastery System™; and founding partner in The Cyrano Group a company that has successfully combined simple, cutting-edge technology and proven psychology to give salespeople the ability to build and maintain positive relationships with hundreds of clients and prospects.
Dr. Alessandra is a widely published author with 17 books translated into 50 foreign language editions and has been recognized by Meetings & Conventions Magazine as “one of America’s most electrifying speakers.”
What is it about Tony Alessandra that gets audiences excited? It’s really very simple. He reaches people — from the Board of Directors to the front-line folks in the trenches. He gets across new, important information “with a lot of snap” — so people can grasp it, remember it, and use it. He offers audiences practical ideas that produce profitable bottom-line results. Tony's polished style, powerful message and proven ability as a consummate business strategist consistently earns rave reviews.
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Customer Loyalty Audio Program by Dr. Tony Alesssandra
Make Your Customers Beg for More!
Are you having difficulty building customer loyalty? Do you focus too much on bringing in new customers when you can't even keep the existing ones?
The more services you provide a customer, the more reasons they'll have to give you repeat business. Cross-selling is often looked at as pushing more products at the customer. In fact, cross-selling entails building lifetime relationships, problem solving, and even having your customers selling for you! Most importantly, it's an extremely effective way to increase your bottom line.
In this information-packed, one-hour MP3, I, Dr. Tony Alessandra, provide you with revenue-enhancing methods that will build lifelong customers through a creative mix of understanding the customer's needs, building product knowledge, and cultivating communication and trust.
Topics covered include:
• Increasing customer satisfaction • Focusing on customer needs, one at a time • Developing product knowledge and mastery • Communicating effectively with the customer • Establishing trust between you and the customer • Turning customers into "Apostles" • You can easily download this MP3 to your computer and onto an iPod, mp3 player or cd and listen to it during your morning commute or at the gym. In it, I provide you with innovative strategies to keep customers coming back to your business, as well as tactics to build your own cross-selling process. This MP3 will make you many times more than its low price, and it will cause you to think differently about what you say to your existing customers!
Dr. Tony Alessandra has a street-wise, college-smart perspective on business, having realized success as a former graduate professor of marketing, Internet entrepreneur, business author and keynote speaker. He earned his PhD in 1976, in Marketing, from Georgia State University.
Besides being president of Assessment Business Center, a company that offers online 360º assessments; Dr. Tony Alessandra is chairman of Brain X.com a company that created the first Online Learning Mastery System™; and founding partner in The Cyrano Group a company that has successfully combined simple, cutting-edge technology and proven psychology to give salespeople the ability to build and maintain positive relationships with hundreds of clients and prospects.
Dr. Alessandra is a widely published author with 17 books translated into 50 foreign language editions and has been recognized by Meetings & Conventions Magazine as “one of America’s most electrifying speakers.”
What is it about Tony Alessandra that gets audiences excited? It’s really very simple. He reaches people — from the Board of Directors to the front-line folks in the trenches. He gets across new, important information “with a lot of snap” — so people can grasp it, remember it, and use it. He offers audiences practical ideas that produce profitable bottom-line results. Tony's polished style, powerful message and proven ability as a consummate business strategist consistently earns rave reviews.
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